Refund and Returns Policy

Groupe Axe-Pro Inc.
Last updated: November 7, 2026

This policy applies to purchases made on axe-pro.ca and directly from Groupe Axe-Pro Inc. It is in addition to your rights under the law and does not limit them.

1. STANDARD PRODUCTS

You may request a return of a standard product (sign holders, display stands, screens, accessories) within 2 days of receiving your order. Contact us before shipping the product back: we will review your request and give you instructions.

2. CUSTOM PRODUCTS

Products made or customized to your specifications (dimensions, colors, texts, logos, prints, cuts, films cut to size) cannot be returned or refunded, unless they are defective or do not match your confirmed order. A custom order can be cancelled only before production begins.

3. RETURN CONDITIONS

To be accepted, the product must be in its original condition, unused, not installed, and in its original packaging, with all accessories and documents. Damaged, altered or incomplete products will not be accepted.

4. DEFECTIVE OR DAMAGED PRODUCTS, OR ERRORS ON OUR PART

If you receive a defective product, a product damaged in transit, or one that differs from your order, contact us as soon as possible and include photos. We will repair, replace or refund it at our expense, including return shipping.

5. RETURN SHIPPING COSTS

Return shipping costs are your responsibility, unless the return is due to our error or a defective product. We recommend using a tracked shipping service, as we cannot be held responsible for parcels lost or damaged during the return.

6. REFUNDS

After we receive and inspect the returned product, we will notify you of our decision. If the return is approved, the refund will be issued within a maximum of 15 days of approval, using the same payment method as the original purchase. If you cancel a distance contract as permitted by law, the refund will be issued within 15 days of the date you send your cancellation notice. Original shipping fees are non-refundable, except in case of an error on our part, a defective product, or a cancellation permitted by law.

7. ORDER CANCELLATION

You may request the cancellation of a standard order before it ships, and of a custom order before production begins. Please contact us as soon as possible.

8. YOUR LEGAL RIGHTS

This policy does not limit the rights granted to you by Quebec’s Consumer Protection Act, including the legal warranties that apply to products.

9. CONTACT US

Groupe Axe-Pro Inc.
8480, rue Champ-d’Eau, suite 201, Saint-Léonard (Quebec) H1P 1Y3
Phone: +1 (438) 885-3636 | +1 (514) 955-1266
Email: brahim@axe-pro.ca
NEQ: 1179040778