Terms and conditions

Refund and return policy

We are committed to providing quality products and services to Groupe Axe-pro Inc. If you are not completely satisfied with your purchase, please read our refund and return policy carefully.

Product returns

If you wish to return a product, please contact us within 2 days of receiving your order. We will review your return request and provide you with the necessary instructions. Please note that some products may not be eligible for return due to their specific nature.

Return conditions

To be eligible for a return, the product must be in its original, unused condition and in its original packaging. All accessories, manuals and other related documents must be included. Damaged, altered or incomplete products will not be accepted for return.

Return fees

Return costs are the responsibility of the customer, except in the event of an error on our part in the shipment of the product or in the event of a defective product. We recommend that you use a tracked shipping service to return products, as we cannot be held responsible for returns lost or damaged in transit.

Refunds

Some products cannot be returned due to their hygienic nature, personalization or legal restrictions. Perishable products, such as foodstuffs, cannot be returned for safety and hygiene reasons.

After sales service

If you have a problem with a product you have purchased from us, please contact us as soon as possible. We will do our best to solve the problem and provide you with a satisfactory solution.

We reserve the right to modify our refund and return policy at any time. Please check our website regularly for updates.

If you have any additional questions regarding our refund and return policy, please do not hesitate to contact us. We will be happy to help you.